Refund policy
Return & Refund Policy
We want you to be happy with your purchase. Please review the following return and cancellation conditions before placing your order.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return:
- The item must be returned in its original condition.
- It must not show signs of wear, damage, alteration, or use.
- The item must be returned in its original packaging whenever possible.
- Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
Please contact us before sending any item back so we can provide return instructions.
Restocking Fee
A 20% restocking fee may be deducted from the refund amount for returned items.
Original shipping charges and any non-refundable transaction, customs, import, or handling costs may also be deducted where applicable.
Custom & Personalized Orders
Customized, personalized, engraved, made-to-measure, resized, or specially produced items may not be eligible for return unless they arrive damaged, defective, or different from the agreed specifications.
Please contact us before ordering if you have any questions regarding sizing or customization.
Cancellations
Order cancellations are accepted within 1 hour of purchase.
After this period, production may already have started and cancellation may no longer be possible, especially for made-to-order or customized pieces.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method, less any applicable restocking fee, shipping charges, customs-related costs, or other non-refundable expenses.
Please allow several business days for the refund to appear, depending on your payment provider.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include clear photographs of the item and packaging.
We will review the issue and arrange an appropriate solution, such as repair, replacement, or refund.
Unclaimed or Refused Shipments
If a shipment is refused, not collected, or returned to us because customs duties, import taxes, or other required charges were not paid, any applicable return shipping costs, customs charges, handling costs, and the 20% restocking fee may be deducted from the refund.
Contact Us
If you have any questions regarding a return, cancellation, exchange, or refund, please contact us before sending the item bac